Course 1#
Service Fundamentals for Beginners
This course is designed for beginner waiters and waitresses who want to work in gastronomy or hotel operations, but have no previous experience or formal education in the field. The training provides solid professional foundations and helps participants gain confidence in guest interaction and service performance.
During the intensive two- to three-hour course, participants learn the basic principles of guest communication, professional conduct, and essential practical skills required in daily operations. The training focuses mainly on practical exercises, where participants practice proper plate handling, tray carrying, basic serving techniques, and service organization.
The course represents the first level of professional training and creates a strong foundation for further development in gastronomy and hospitality. Upon completion, participants receive a certificate confirming successful course completion.
Course 2#
The Art of First Impression and Service with a Smile
Every interaction with a guest shapes their overall impression of a hotel or restaurant. This course helps employees understand the importance of a genuine smile, natural presence, and effective communication.
The training is suitable for all staff members who come into contact with guests – from service staff and reception to housekeeping and technical departments. Participants will gain practical skills that help them present themselves professionally, confidently, and naturally.
The training can be repeated to further develop acquired skills, as regular practice is key to professional growth
The training can be repeated to further develop acquired skills, as regular practice is key to professional growth. Based on previous experience and completed courses, participants gain not only new knowledge but also greater confidence, professionalism, and enthusiasm for working with guests.
Klára Marvanová
Professional guidance
Under the supervision of an experienced professional students learn the know-how from the experts in the field and acquire practical skills in the real environment.
Language skills
Students actively improve their language skills by communicating in foreign language with colleagues and clients. That is a great advantage in hospitality and gastronomy
Intercultural competence
Working in an international environment helps students develop the ability to navigate and understand different cultures, which is crucial for global hospitality.
Understanding the field
Students gain valuable insight into how hotels and restaurants function, including management, operations and customer service.
Cooperation with VIP hotels
ART NOVEAU PALACE HOTEL PRAGUE
AQUAPALACE HOTEL PRAGUE
