PROFESSIONALISM WITH a HUMAN APPROACH
KLÁRA MARVANOVÁ
I transform my long-term experience as a hotel manager into the success of others.
I work as a lecturer and trainer for hotel staff. I specialize in practical training for waiters, waitresses, receptionists and other hotel departments.
I conduct, among other things, “Service with a Smile” training and induction training for new employees of hotel operations. At the same time, I work as a personnel coordinator, deputy hotel manager and organizer of events, social functions and conferences.
Certifications
SCOPE of SERVICES
I turn years of experience as a hotel manager into success of others.
HOTEL STAFF SUPERVISION
I will make sure your hotel guests leave not only with their stomachs full but also with exceptional feeling and wanted to come back soon.
HOSPITALITY SCHOOL STUDENTS
I pass on my experience in comprehensible form so the students enter the real practical world fully prepared.
SOCIAL EVENTS & CONGRESSES
I will arrange your events, celebrations or congresses tailored to your needs at a professional level.
VIP SERVICES FOR CLIENTS
I am providing professional services to VIP clients from Czech and abroad.
Natural authority and leadership with an empathetic approach.
I bring years of experience in managing hotel restaurants and staff management. I have cooperated with hotels such as Clarion Congress Hotel, Crowne Plaza Prague, Le Palais Art Hotel or Hotel Josef
Professional training and practice for students
Unique format of cooperation with students of hospitality and gastronomic schools.
Staff coordination & Supervision
Interim management and staff coordination during hotel breakfasts and events.
Social Events & Congresses
Professional provision of private events and congresses tailored to your needs.
Courses KM – Education for Hotel Staff
Practical courses and training focused on the hotel and gastronomy industry, based on many years of experience in prestigious hotels. As part of the KM Courses, I prepare waiters, waitresses, receptionists and other team members for real-life situations in operation – with an emphasis on professional communication, a high standard of service and a human approach to guests.
The training courses are designed to be interactive and practical. Participants will learn the correct principles of service, organization of work during breakfast and à la carte service, handling challenging situations and building a positive impression, which is decisive for the guest’s return. The offer includes popular courses Service Fundamentals for Beginners and The Art of First Impressions and Service with a Smile.
Erasmus students from Turkey
I cooperate with Art Nouveau Palace Hotel Prague and Aquapalace Hotel Prague on Turkish student practical training within the Erasmus program. In the program I act as a lecturer and supervise the students in the kitchen, confectionery production and waiting at the restaurant.
Students have the opportunity to practically try to prepare meals in á la carte kitchen under the supervision of experienced chefs and create desserts under the leadership of professional confectioners. Students also help with preparation of breakfast and other meals.
About me
I am a professional with valuable experience that I want to use in a meaningful way. Together, we will raise the level of hotel gastronomy and give it a human face.
All my life I have been working in hospitality. My aim is to make sure the level of service provided exceeds the expectations of guests and at the same time carries a personal approach.
I focus on management and coordination of all activities related to operation of hotel restaurants and bars including VIP services. At the same time I ensure the quality of the products and services provided in compliance with hotel standards.
I have provided catering for national ice hockey teams from Canada, Sweden, Germany, France, Austria, USA, Switzerland and Latvia during World Championship in ice hockey 2015.
Klára Marvanová
Testimonials
What My Clients are Saying
